Shearwater Warranty Policy
Shearwater offers a worldwide 2-year warranty on all products. The warranty lives with the unit, not with the original purchaser. This means that whether you buy your unit from our dealer network or second-hand, the warranty will still be effective.
- Shearwater will, at its sole discretion, repair or replace defective products covered under warranty.
- Unauthorized repairs, accidental damage, or negligence are not covered by the warranty.
- The warranty covers included accessories such as chargers and straps.
No. The warranty is linked to the computer’s unique serial number.
You can contact our support team directly at [email protected] or fill out the SRF (Service Request Form).
You may also visit us in at our offices in Cape Town (22 Carlisle Street, Paarden Eiland, 7405).
Please do not return any products without first obtaining an SRF from our service centre.
A computer that comes in for an out of warranty repair will need to be disassembled to properly test the components to determine the failure. Once the failure has been determined, we will be able to accurately calculate an estimate for the necessary repairs. Please note that to prevent usage of potentially non-functioning computers, if you decline the repairs, and wish to have the computer returned to you, it will be returned disassembled.
You are responsible for the cost of sending in the computer for repair. As a reminder, do not send your computer to any repair centre until you have obtained an RMA from that repair centre. For in-warranty repairs, the computer will be shipped back at no charge. For out of warranty repairs, the return shipping charge is included within the repair estimate. If you have an out of warranty repair that you choose to decline, you may ask to have the service centre destroy it or ship it back at your cost.
Shearwater recommends a general service of your dive computer every 2 years by an authorized service center.
It is important to follow the directions for charging/storage in the computer’s manual to ensure peak battery performance.
If the battery is not meeting performance specifications within the 2-year warranty period, it will be repaired free of charge. Variations to battery lifespan can be expected due to operating at extremes of the rated specification, such as high environmental temperatures or repeatedly fully discharging the battery.